Customer Testimonials
Paul Burchett
Business Owner - McClure Vending & Coffee Services
As a business owner, nothing is more frustrating than pouring time, effort and money into your business and equipment, just to have it break down time and time again. Broken-down equipment can force you to lose out on sales. This issue can arise in the vending industry, as it did for Paul Burchett of McClure Vending. Eventually, he had had enough and went searching for newer, more reliable vending equipment.
In searching for new vending equipment, Burchett wanted equipment that would align with his overall business goals, which was to make as much profit as possible and satisfy the needs of his customers. In order to do this, he needed to find quality and reliable equipment that did not break the bank.
After doing his research and studying a variety of products and businesses, Burchett landed on Selectivend. "We have always heard your products were cheaper, but we came to find out that your products were high quality," Burchett said. Burchett began by purchasing from one machine from Selectivend, and today, 15 machines in his fleet are Selectivend machines including Advantage Plus Combo Vending Machines and WS3000 Snack Machines.
Thanks to his updated fleet of machines with current technology, Burchett saw an increase in customer satisfaction. "Customer satisfaction increased because of iVend guaranteed delivery," Burchett said. "Refunds went almost completely non-existent, as customer service went up."
An increase in customer satisfaction only scratched the surface when it came to the benefits of new vending machines. Burchett and his team also found that profitability increased. Customers are using equipment that they can rely on, so they come back and use it again and again.
Two words came to mind when Burchett thought about the relationship he had with Selectivend: awesome and outstanding. "My sales rep, Jacque, is outstanding," said Burchett, "She bends over backward and tries to satisfy my needs. Even if we have shipping problems, she always steps in."
Burchett would recommend people look into working with Selectivend due to the quality and price that is offered and the reputation of the company. Additionally, there are very few repairs that need to be done. It is an overall good investment.
When thinking about his business goals, Burchett feels confident in saying that Selectivend has helped meet them in a number of ways, such as providing guaranteed delivery and enhanced LED lighting in the vending machines. These features lead to an increase in customer satisfaction and an overall increase in profitability.
Additionally, Burchett appreciates the fact that Selectivend has been able to help him reach his business goals by providing all of the necessary tools, advice and great service. "Selectivend is an outstanding company to work with. I can always count on my sales representative to assist me with any need I may have," boasts Burchett.
If you find yourself unsatisfied with your outdated vending equipment, Selectivend is here to help you. For more information, give us a call at 866-803-6640.
Watch this customer testimonial to see what they like about our products and services.
The live product display is one of the best parts according to this customer. They also appreciate being able to control the products that go into the vending machines giving them more employee satisfaction. Machines are maintenance free and easy to maintain.
Lou Dotson | Vendor operator location | Truck Accessories Store
Our vending machines are just what they needed for their business.
“We are extremely happy with our new Advantage Plus Combo Vending Machine. It has a huge capacity for products considering its compact size. With this machine, we are now able to offer our customers a wide selection of snacks and candy, as well as both bottled and canned drinks.”
This combo machine has proven to not only provide convenience and value to our customers, but has provided another revenue stream for our small business. The pull-out trays are very easy to use and overall the machine works great!
Frequently Asked Questions
Is vending profitable?
In the Vending Times Industry Census, United States vending consumers deposited over 46 Billion Dollars into vending machines. Over $23 Billion were cold beverage sales and $10 Billion were snacks, confections and pastry sales. This trend has been increasing which promises industry growth.
How do I start my vending business?
Start slowly! Vending isn’t a get rich quick business. Money can be made but it takes time and commitment. As a vending operator, servicing locations is important for business growth. Don’t buy vending machines before you establish locations. If locations don’t have vending already, there may be a reason; vending cash flow issues or can’t find vendor operator to fill them. Be conscious and ask questions.Start with one or two vending machines per location. Evaluate machines needed on location by customer/employee count; let machine work for you. This will gain you experience along with comfort in the business. Add locations & equipment when you feel ready.
How can I find vending locations?
Everyone either has or knows someone who owns a business in need of vending services. Word of mouth/self promotion is a primary location finding method. Often people are unhappy with their current vendor but don’t know where to find new vending operators.
Where do I get product for my vending machine?
Your local wholesale clubs sell a large variety of popular vending products. Vending products can be purchased through local grocery stores. Vending products are also available through vending supply distributors.
What if my vending machine needs repair?
Most vending related issues can be resolved over the phone by vending specialist. Call (800) 833-4411 or visit www.vendnetusa.com to receive FREE support.
Vending specialist from our service network can be recommended to assist you, if the issue needs specialized service.
What type of vending machines should I purchase?
Locations typically need both snack/drink vending machines. Vending equipment purchased should reflect the location size, daily traffic etc. Ask these questions to determine location need:
- Does location currently have soda/snack vending machines?
- How many employees/customers have vending machine access?
- What is the width of location doors?
- Will vending equipment fit through these doors?
- Does location have stairs?
These questions will help you determine location equipment.
