At The Wittern Group, we stand behind our products and are committed to providing clear, consistent support throughout the life of your equipment. This policy explains warranty coverage and product support and limitations that apply to covered Wittern-manufactured products.
1. Covered Products and Parties
This warranty applies only to new, covered equipment manufactured by The Wittern Group, Inc. and sold under applicable Wittern or subsidiary brand names and are not transferable. Third-party products are subject to the original manufacturers’ warranties, and Wittern is not responsible for fulfilling those warranties. Parts and service for covered products are administered by Vendnet unless another approved service channel applies.
2. Warranty Coverage
Unless a product-specific warranty, retailer program, or written agreement states otherwise, Wittern-manufactured vending machines generally include:
- 90-Day Full Warranty: Parts, labor and shipping included.
- 2-Year Parts Warranty: Only replacement parts are covered after the initial 90-day period. Labor, removal, freight, reinstallation, and service are not included after the initial 90-day full-warranty period unless otherwise stated.
Warranty coverage begins on the date which a machine leaves our facility. For internal eligibility validation, shipment date may be used where required by Wittern’s internal process.
3. Covered Components
Covered parts for motor and coil machines and lockers may include control boards, vend motors, product delivery mechanisms, internal wiring, factory-installed systems, and refrigeration systems, when included, that fail due to defects in materials or workmanship.
4. Warranty Service and Remedy
Warranty service is administered through Vendnet. Wittern or Vendnet will repair or replace covered defective parts at its discretion. Customers are responsible for returning failed parts or equipment.
5. Used and Refurbished Machines
1 year limited warranty from the date of shipment from our facility.
Schedule of Warranty for Spectra AI Smart Coolers:
| Machine | Cabinet Parts Only | Electronics and Compressor Parts Only |
All Parts and Service |
|---|---|---|---|
| Spectra Elevate | 7 Years | 3 Years | 90 Days |
| Spectra Pro | 5 Years | 3 Years | 90 Days |
| Spectra Core | 5 Years | 3 Years | 90 Days |
| Spectra Launch | 3 Years | 3 Years | 90 Days |
6. Product Support Commitment
Wittern will make reasonable efforts to support products for the life of the unit. Wittern’s commitment to carry component parts applies through 7 years after the end of a component’s lifecycle, measured from the last time the component was built into any machine. Lifetime technical support means Wittern may provide phone-based troubleshooting assistance if something breaks; it does not mean replacement parts will be available beyond the 7-year parts-support period. For older products, Wittern may still be able to assist, but parts availability, repair options, and service solutions may be limited.
Optional extended warranty programs may be available for purchase to extend coverage beyond the initial two-year period. See Vendnetusa.com for purchase details.
7. Warranty Exclusions
Warranty coverage does not apply to failures or damage caused by misuse, abuse, vandalism, improper installation, improper voltage or wiring, neglect, unauthorized repair or modification, failure to follow operating or installation instructions, use in a non-climate-controlled environment unless the product is specifically identified for that use, normal wear items such as bulbs, fuses, and cosmetic components, optional add-ons unless specifically covered, freight damage not attributable to Wittern, or other exclusions stated in the applicable product warranty.
8. Indoor/Outdoor Usage
Machines are for use in climate-controlled environments only. Machines are not designed for outdoor use unless identified as such on the product website. Any use and exposure in a non-climate controlled environment voids all warranties.
9. Limitations of Liability
Wittern is not liable for indirect, incidental, special, or consequential damages, including lost profits, lost sales, loss of use, downtime, substitute equipment, facilities or services, or claims of the buyer’s customers, except where prohibited by applicable law. No agent, dealer, employee, affiliate, contractor, or subsidiary representative is authorized to modify this warranty or make additional warranties binding on Wittern unless approved in writing by Wittern.